Frequently Asked Questions
Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. Booteca cannot be held responsible for orders that are sent to addresses that are incorrectly entered.
Orders cannot be changed once they are placed due to how quickly we process orders and shipments. If your order has not be sent out, please email us at firstname.lastname@example.org and we would be happy to cancel your order if it has not already been sent out so you can order the correct items. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items.
We work to pack and ship orders very quickly, but sometimes after launch, this process could take up to 10 business days. If your tracking has been created, but your order hasn't shipped out, and it has been more than three business days, please email us at email@example.com
For international orders, if your package has been sent out and you have not received it, please wait 30 days from the date of shipment before reaching out requesting a refund.
If no one is present at the time of delivery, the package will be left at your house. Booteca cannot be held responsible for shipping delays or issues outside of our control (weather, forwarding issues, unknown addresses, incorrect addresses etc) or packages that have been delivered.
Unfortunately, once an order is placed, our system does not allow for you or us to add the discount code to the order and adjust the pricing. If your order has not shipped out, please email us, and we would be happy to cancel the order if it has not shipped out, so you can reorder and use your discount code.
We are sorry our leggings did not work out for you! We are happy to offer returns or exchanges on clothing and accessories within 21 days from the date of your purchase. To start the return process, please email us using the number of your order. You will then receive an email detailing the next steps for the return authorization.
Please make sure all items are unworn, unwashed, and folded neatly in the original packaging with the original tags. **All sale items are nonrefundable**
Damaged or defective items must be reported to us within 14 days from the date of delivery. Please email us at firstname.lastname@example.org with your order number and images of the defective item.