A: Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. Booteca cannot be held responsible for orders that are sent to addresses that are incorrectly entered.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
A: We work to pack and ship orders very quickly, but sometimes after launch, this process could take up to 10 business days. If your tracking has been created, but your order hasn't shipped out, and it has been more than three business days, please email us at firstname.lastname@example.org
For international orders, if your package has been sent out and you have not received it, please wait 30 days from the date of shipment before reaching out requesting a refund.
If no one is present at the time of delivery, the package will be left at your house. Booteca cannot be held responsible for shipping delays or issues outside of our control (weather, forwarding issues, unknown addresses, incorrect addresses etc) or packages that have been delivered.
A: Unfortunately, once an order is placed, our system does not allow for you or us to add the discount code to the order and adjust the pricing. If your order has not shipped out, please email us, and we would be happy to cancel the order if it has not shipped out, so you can reorder and use your discount code.
A: We are sorry our activewear did not work out for you! We are happy to offer returns or exchanges on clothing and accessories within 21 days from the date of your purchase. To start the return process, please email us using the number of your order. You will then receive an email detailing the next steps for the return authorization.
Please make sure all items are unworn, unwashed, and folded neatly in the original packaging with the original tags. **All sale items are nonrefundable**
Customers are responsible for the return shipping fee.
A: Damaged or defective items must be reported to us within 14 days from the date of delivery. Please email us at email@example.com with your order number and images of the defective item.