A: We work to pack and ship orders very quickly, but sometimes after launch, this process could take up to 10 business days. If your tracking has been created, but your order hasn't shipped out, and it has been more than three business days, please email us at info@booteca.com
For international orders, if your package has been sent out and you have not received it, please wait 30 days from the date of shipment before reaching out requesting a refund.
If no one is present at the time of delivery, the package will be left at your house. Booteca cannot be held responsible for shipping delays or issues outside of our control (weather, forwarding issues, unknown addresses, incorrect addresses etc) or packages that have been delivered.
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