A: Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. We cannot be held responsible for orders that are sent to addresses that are incorrectly entered.
A: Unfortunately, once you've placed your order, our team will be unable to make any changes. If you'd like to cancel your order, please contact our customer service team and we will get back to you as soon as possible. However, if your order has already been processed and fulfilled, we will no longer be able to cancel the order. Thank you for your comprehension!
A: We work to pack and ship orders as quick as possible. Please allow us up to 5 business days to process your order. If your tracking has been created, but your order hasn't shipped out, and it has been more than three business days, please email us at email@example.com
For international orders, if your package has been sent out and you have not received it, please wait 30 days from the date of shipment before reaching out.
If no one is present at the time of delivery, the package will be left at your house. Booteca cannot be held responsible for shipping delays or issues outside of our control (weather, forwarding issues, unknown addresses, incorrect addresses etc) or packages that have been delivered.
A: Unfortunately, once an order is placed, our system does not allow for you or us to add the discount code to the order and adjust the pricing. If your order has not shipped out, please email us, and we will cancel the order if it has not shipped out, so you can reorder and use your discount code.
A: We are sorry to hear that our activewear did not work out for you! We are happy to offer returns or exchanges on clothing and accessories within 21 days from the date of your purchase. To start the return process, please email us using the number of your order. We will then reply to you with the next steps for the return authorization.
Please make sure all items are unworn, unwashed, and folded neatly in the original packaging with the original tags.
And please note that **ALL SALES ITEM ARE NON-REFUNDABLE**
Customers are responsible for the return shipping fee.
A: Damaged or defective items must be reported to us within 14 days from the date of delivery. Please email us at firstname.lastname@example.org with your order number and images of the defective item. We will be able to send you a new one!